Tender & True Pet Nutrition (“Tender & True”, “we”, “us” and “our”) uses cookies to improve the experience for visitors to our websites, including websites that can be accessed through our mobile applications, and has published this Cookie Policy.

Updated: 20 June 2018

Tender & True uses cookies to improve the experience for visitors to our websites, including websites that can be accessed through our mobile applications, and has published this Cookie Policy. It explains what cookies are and how we use them on our websites. If you don’t want to receive cookies while browsing our website, you can modify your browser and/or mobile device settings so that it notifies you when receiving cookies or you can choose to restrict or block cookies.

1) Cookies and similar technologies
A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects (‘flash cookies’) and single-pixel gifs. Such technologies can be used to track users’ actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website for the following purposes:

Strictly necessary
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website, using maps and saving items to a shopping basket.

Performance
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often and if they receive error messages. They are used to improve how a website works in future versions.

Functionality
These cookies allow the website to remember choices you make such as user name, language or region you are in and provide a more enhanced personal experience.

Targeting or advertising
These cookies are used to deliver content more relevant to you and your interests. We use cookies through third-party platforms such as Google and Facebook to display ads while you browse the internet.
Third-party cookies
In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

Tender & True is required by law to obtain your consent for all types of cookies that we place other than those that are “strictly necessary”.

2) Information collected
We may obtain information about your computer or any other electronic device which you use to access our website, such as your IP address, your browser and/or other internet log information. We will treat this information as your personal information.
In certain circumstances we may also collect personal information about you but only where you voluntarily provide it (e.g by completing an online form) or where you purchase goods or services from us.

3) Consent for cookies
In most cases we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a service you have requested, or essential to the inherent functionality of the website (e.g to enable you to store items in a shopping basket and/or to use our check-out process).
Where we wish to use cookies that require your consent you will be asked whether you consent to the use of cookies in the following manner:
Upon the first time a visitor uses our website, a pop-up will ask the user to consent to our cookie policy. This preference will then be stored for a period of 30 days.
Thereafter you will be provided with an opportunity to opt-out of the use of cookies which can be done in the following manner:
In order to opt out of cookies after you have consented to our cookie policy, you must cease from using our website and all cookies that have been collected will cease from being used within 30 days.

4) Third-party cookies
We work with third party suppliers who may also set cookies on our website. These cookies and their third party owners, are included in the list below. By consenting to the use of cookies on our site you will be consenting to the use of these cookies. These cookies may be used to collect the following information:
Your IP address, location and time of visit; The fact that you have visited our website; Your name and facebook profile.

5) Cookies and similar technologies used on this website
The following cookies/similar technologies are used on this website:

6) How to turn off cookies
You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.
For further information on cookies generally visit aboutcookies.org or the Information Commissioner’s webpage on cookies ico.org.uk/for-the-public/online/cookies/