Terms and Conditions
Tender & True Pet Nutrition (“Tender & True”, “we”, “us” and “our”) maintains www.tenderandtruepet.com (the “Site”) for your personal entertainment, information, education and communication. The terms “Tender & True”, “we”, “us” and “our” used on the Site and in these terms and conditions (“Termsand Conditions”) include Tender & True Pet Nutrition and its affiliates, subsidiaries, successors and assigns. Tender & True Pet Nutrition is located at 7071 N. 87th St., Omaha, NE 68122. You may contact us by email, firstname.lastname@example.org.
Your access to and use of the Site is subject to the following terms and conditions (“Terms and Conditions”) and all applicable American laws. By accessing and browsing the Site, you accept, without limitation or qualification, these Terms and Conditions and acknowledge that this agreement is the sole and exclusive agreement between you and Tender & True concerning the use, access and content of this Site. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS AND INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS.
Tender & True provides the Site to you subject to these Terms and Conditions. By using the Site, you agree to be bound by these Terms and Conditions. We reserve the right, at our sole discretion, to change, modify, add, or delete portions of these Terms and Conditions at any time effective upon notice to you. If we do this, we will post the changes to these Terms and Conditions on the Site. From time to time, we may supplement these Terms and Conditions with additional terms and conditions pertaining to specific content, activities or events (“Additional Terms”). Such Additional Terms may be placed on the Site to be viewed in connection with the specific content, activities, features or events and shall be identified as such. These Additional Terms form part of these Terms and Conditions.
YOUR CONTINUED USE OF THE SITE AND THE SERVICE FOLLOWING OUR POSTING OF ANY CHANGES WILL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGES. IF YOU DO NOT AGREE TO THESE Terms and Conditions OR ANY CHANGES TO THESE Terms and Conditions, DO NOT USE THE SITE.
Refunds are not allowed on returns after 30 days. All returned items shall be charged a $5.00 return fee and purchaser must pay for shipping which will be credited from the full refund amount of your purchase. Please contact us at 1-877-616-4455 and we will be happy to provide instructions for returning your product. Items discontinued, used (no longer in clean, resellable condition) or special order items are non-returnable. Returns will not be accepted without a return authorization issued by Tender & True Pet Nutrition, and a copy of this return authorization must accompany all returns. If shipped products are refused by the customer, all shipping charges become the responsibility of the customer. Opened or partially used products are non-returnable unless a problem exists with the quality of the product. As we do not specifically formulate for taste, smell, consistency, color or other factors unrelated to healthy nutrition, these factors shall not be considered just cause for return of opened or partially used products. Under certain circumstances, opened or partially used products can be returned only with a Return Authorization issued by Tender & True Pet Nutrition and must be in the original packaging containing no less than 90% of the product in content. No exceptions.
Our responsibility for damage ceases upon acceptance by the transport company. Purchasers are counseled against acknowledging the receipt of goods before careful inspections have been made.
Every reasonable effort is made to ship your order promptly. We make every effort to ensure that items in stock are shipped within 72 hours. Please notify us if you do not receive tracking information via email within 3 business days of your order placement. We are not responsible/liable for loss of goods or delays caused by natural disasters such as earthquakes, floods, hurricanes, or any other force majeure events.